ARCA Canada offers telephone and web-based appointment scheduling. The system is designed to maximize customer convenience while securing the data required for program management, operation and reporting.
Pickup and exchange dates are available six days a week and customers are given a four-hour time frame for appliance appointment. In addition to offering firm dates for pickups, customers may also choose to have a pickup at the earliest available opportunity, providing flexibility for customers eager to get rid of their old appliances.
Website scheduling accounts for approximately 25% of program pickups. Having a web page available 24/7 provides additional flexibility for customer schedules. ARCA Canada's web portals are graphically designed to have the same look and feel like the utility's website to maintain consistent branding.